• Foundation:
  “as-is” standard operating procedures (SOP) documentation and process flowcharting.
• Analysis:
  Analyze, examine current processes’ behavior – time, resource, cost, rules, touch and break points, and MOT through “what-if” hypotheses.
• Redesign:
  redesign business processes to increase efficiency and effectiveness of an organization to become more responsive to market dynamics by developing “to-be” processes.