Financial BPM and ITSM
- Compliance, Governance, Standards: Basel II, legislative requirements.
- Information Technology Infrastructure Library (ITIL) and ISO 20000 training, professional services, and implementation of advanced IT service management solutions
- Enterprise Architecture: aligning business strategies with IT objectives.
- Risk Management: operational, market, and capital risks.
- Measurement: balance scorecard (BSC), key performance indicators (KPI).
- Business Continuity & Impact Analysis (ISO 27002)