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The ITIL Capability stream consists of four individual certifications, which focus on a series of clustered process activities, their execution and use throughout specific phases of the ITIL Service Lifecycle as follows:
Service Offerings and Agreements (SO&A)
Primarily covering Service Strategy and Design processes, including; Portfolio, Service Level, Service Catalogue, Demand, Supplier and Financial Management
Operational Support and Analysis (OS&A)
Primarily covering Service Operation and Continual Service Improvement processes, including; Event, Incident, Request, Problem, Access, Service Desk, Technical, IT Operations and Application Management
Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. Attention to the Service Lifecycle is illustrated as part of the curriculum for these modules; however the primary focus is the process activities, execution and their use throughout the Service Lifecycle.
Each module of the Capability series covers an introduction to the Service Lifecycle, extensive detailed coverage of the processes, functions, roles and responsibilities, and activities pertaining to the specific cluster grouping, along with technology and implementation considerations
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