EasyVista and ITILv3

After years of large scale IT deployments, businesses have entered into a consolidation and optimization phase, aiming at improving quality of service to users and optimizing IT costs. In this context, ITIL (IT Infrastructure Library) has been experiencing exponential growth for a number of years.

At the same time, Service Management software solutions have progressively adapted ITIL principles, by integrating them with more or less rigour in the way they work. Staff&Line, which cofounded itSMF in France, began promoting ITIL in Europe as soon as the standards were established. EasyVista, its flagship solution, has been entirely developed in respect of the ITIL standards. Compatibility with the ITILv3 recommendations has been validated by PinkElephant. Many companies train their personnel at ITIL each year. They often have difficulty finding the relationship between ITIL theory and its proper use for the solution already in place.

EasyVista and ITIL regroup the best practices necessary for managing an IT infrastructure centred on the user, and aimed at improving the quality of services and optimizing IT costs.

EasyVista: IT Management solution ITIL v3 compatibility verified by Pink Elephant

Staff&Line is certified as being in conformity with the ITIL recommendations by PinkElephant for the 11 processes.

Incident management
Problem management
Change management
Service Asset & Configuration management
Event management
Request Fulfilment management

Release & Deployment management
Knowledge management
Service Level management
Availability management
Financial management