ProServ has partnered with IT Process Maps GbR based in Germany, owners of ITIL Process Map templates for a variety of platforms. Clients include Boeing, Deutsche Bank, the German Government, Sellafield, EDS and many more.

IT Process Maps of Germany specializes in the provision of Reference Process Models for the IT organization based on time-tested Best-Practice recommendations. The product range includes the ITIL Process Map, a complete set of ITIL process templates covering the complete ITIL V3 Service Lifecycle, and the ITIL - ISO 20000 Bridge as an extremely effective way to get started with an ISO 20000 initiative.

The ITIL Process Map

• "We are looking for a common language between business and IT"
• "We need to know more about ITIL, so we can better control and manage our contractors"
• "As a customer of IT services, we need to know more about ITIL"
• "I learn faster when I can look at pictures and follow the process maps

If you can relate to some or all of the above statements, then we can help! We are offering a solution for your organization to learn and follow ITIL processes much more easily.

• If you are a CIO, purchasing this product will give your organisation a high quality reference tool to check your organization against
• If you are an IT professional looking to introduce ITIL V3 best practice or get a certification according to ISO 20000, this tool will save you hundreds of hours
• If you are an ITIL/ISO 20000 consultant, this tool will help you to dramatically speed up your projects.

The ITIL Process Map V3 is a complete and consistent set of ITIL process templates. It is:

• completely ITIL V3 compliant
• 100% compatible with ISO 20000
• fully customizable to your organization's needs.

The ITIL - ISO 20000 Bridge

• "We need to maintain our competitive advantage with an ISO 20000 certificate".

In combination with the ITIL - ISO 20000 Bridge, our ITIL reference model helps you with designing and implementing a full set of ISO-20000-compliant processes. It is thus the ideal solution to guide your preparations for the certification audit.